Last updated: 4 September 2026
Effective date: 11 October 2026
Welcome to Dliners. These Terms and Conditions govern your access to and use of dliners.com, your Dliners account or membership, and purchases made through the website.
By using the website or placing an order, you agree to these Terms and Conditions. Nothing in these Terms limits any mandatory rights available to you under Egyptian law.
1. About Dliners
This website is operated by Dliners General Trading, trading as “Dliners.”
Registered address: 1 Mostafa El-Nahas Street, Nasr City, Cairo, Egypt
Commercial Registration Number: 305960
Tax Registration Number: 774381701
Customer Care email: customersupport@dliners.com
2. Customer Accounts
You must provide accurate, current and complete information when creating an account, placing an order or requesting delivery.
Your email address may be used as your account login. You are responsible for keeping your password confidential and notifying Dliners promptly if you suspect unauthorized access.
Through My Account, you may be able to:
- View current and previous orders
- Manage saved addresses
- Track eligible orders
- Access membership benefits
- Submit eligible return or exchange requests
Dliners may temporarily suspend an account where reasonably necessary to protect customers, prevent fraud, investigate misuse or comply with legal requirements. Suspension will not remove any consumer rights already available to you.
3. Membership and Ambassador Programme
Founding Membership may be offered free of charge during the initial registration period. Current benefits, eligibility periods and exclusions will be displayed when offered.
Membership benefits are personal, non-transferable and cannot be combined with another promotion unless expressly stated.
Registering as a member does not create an employment, agency or paid ambassador relationship. Customers who separately join an ambassador or referral programme may receive additional terms covering referral codes, rewards, content permissions, promotional disclosures and programme termination.
If Dliners later introduces a paid membership, no customer will be charged unless they actively select the paid plan and receive the applicable price, renewal, cancellation and benefit terms before confirming payment.
4. Products and Availability
Dliners aims to describe products accurately, including their:
- Materials and composition
- Colour and available sizes
- Fit and intended use
- Care instructions
- Country of origin
- Price and availability
- Items included within a set
Photography and different device displays may result in minor colour variations. This does not affect your rights where an item is materially different, defective, incorrect or does not conform to its advertised description.
Adding an item to your basket does not reserve it. If an item becomes unavailable after an order is placed, Dliners will contact you and provide the available options, including a refund where the order cannot be fulfilled.
5. Prices, VAT and Payment
All prices are displayed in Egyptian pounds (EGP) and include applicable VAT unless clearly stated otherwise.
The final amount payable—including delivery charges, cash-on-delivery fees and applicable discounts—will be displayed before you confirm the order.
Available payment methods may include:
- Debit or credit cards
- Mobile wallets
- Cash on delivery
- Bank instalment programmes
- Approved buy-now-pay-later providers
Payment-method availability and financing eligibility may be determined by the relevant payment or financing provider.
For instalment or buy-now-pay-later purchases, the customer’s financing agreement is with the relevant provider. Dliners remains responsible for its obligations as the seller of the products.
Dliners will provide an order confirmation and the applicable electronic invoice or receipt in accordance with Egyptian tax requirements.
6. Orders and Confirmation
Placing an order constitutes an offer to purchase.
After receiving your order, Dliners will send an electronic acknowledgement containing the order details. The order is accepted when Dliners sends an order or dispatch confirmation, subject to payment authorisation and stock availability.
The confirmation will include or provide access to:
- Product and order details
- Total price and payment status
- Delivery arrangements
- Applicable terms and policies
- Return, exchange and complaint information
Contact Customer Care promptly if you need to correct an address, request a size change or cancel an order before dispatch. Changes cannot be guaranteed once fulfilment has started.
7. Delivery
Delivery coverage, estimated timeframes and charges are explained in the Shipping Policy.
Customers must provide a complete delivery address, governorate and reachable Egyptian mobile number. The courier may contact the recipient to arrange delivery.
Please inspect the parcel as soon as reasonably possible. Report visible damage, missing products, incorrect products or other problems through My Account or Customer Care.
Risk in the products passes to the customer or their authorised recipient upon physical delivery, subject to applicable Egyptian law.
8. Returns, Exchanges and Refunds
The Returns & Refunds Policy forms part of these Terms.
Subject to eligibility and statutory exceptions:
- Change-of-mind returns or exchanges may generally be requested within 14 calendar days of receiving the product.
- Defective, incorrect, damaged or non-conforming products may be returned or exchanged within 30 calendar days of receipt.
Returned products must satisfy the applicable condition and hygiene requirements described in the Returns & Refunds Policy.
Approved refunds will be initiated through the original payment method unless another lawful method is agreed. Processing time by banks, card issuers, wallets or instalment providers may vary.
Nothing in this section reduces any mandatory consumer rights available under Egyptian law.
9. Promotions and Discount Codes
Promotional terms, duration, eligibility and exclusions will be shown with the relevant offer.
Discount codes are personal where stated, may have an expiry date and may not be combined unless expressly permitted.
Dliners may refuse or cancel a discount obtained through fraud, technical error or misuse. Promotions do not reduce statutory return, defect or refund rights.
10. Intellectual Property and Acceptable Use
The Dliners name, monogram, wordmark, product designs, photographs, text, graphics and website content are owned by or licensed to Dliners.
You may use the website for personal shopping and authorised community participation. You may not, without permission:
- Copy or commercially exploit Dliners content
- Scrape or interfere with the website
- Circumvent website security
- Use another person’s identity or account
- Submit fraudulent orders, return requests or payment information
- Misuse Dliners trademarks, photographs or product designs
11. Website Availability
Dliners aims to keep the website accurate, secure and available. However, access may occasionally be interrupted for maintenance, security, technical issues or circumstances outside Dliners’ reasonable control.
Dliners may update website content, products, services and these Terms where reasonably necessary. Changes will not remove rights already attached to a confirmed order.
12. Liability
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or restricts rights available under Egyptian consumer-protection law.
To the extent permitted by law, Dliners is not responsible for losses caused by:
- Events outside its reasonable control
- Incorrect information provided by the customer
- Use of a product contrary to its instructions
- Unauthorised access caused by a customer failing to secure their credentials
This section does not excuse Dliners from supplying conforming products or providing remedies required by law.
13. Privacy
Personal data is handled in accordance with the Dliners Privacy Policy and applicable Egyptian data-protection requirements.
Payment providers, couriers, technology providers and other service providers will receive only the information reasonably required to perform their services.
14. Complaints
Please contact Dliners Customer Care first so we can attempt to resolve your concern.
Email: customersupport@dliners.com
Operating hours: Sunday – Thursday, 09:00 – 17:00
Please include your order number where applicable.
You may also exercise any right to complain to the Egyptian Consumer Protection Agency or bring a claim before the competent Egyptian authority or court.
15. Governing Law
These Terms and Conditions are governed by the laws of the Arab Republic of Egypt.
Any dispute will be handled by the competent Egyptian authority or court, without limiting any mandatory consumer right or complaint mechanism.