Delivery within Egypt
DLiners delivers within Egypt. Delivery availability and shipping charges depend on your address and are shown before you confirm your order.
Shipping charges and membership benefits
Shipping fees are calculated at checkout based on your delivery location and shown before you confirm your order. Eligible members receive free standard delivery according to their membership benefits.
Estimated delivery and courier arrangements
Standard delivery is estimated at 2–3 business days after order confirmation. The delivery courier will contact you to coordinate delivery. Timing may vary by location, courier schedules, public holidays, peak demand or unexpected disruption. We will help with delays and communicate any revised estimate; this does not limit your statutory rights. Please provide an accurate phone number and complete address.
Cash on delivery
When you choose cash on delivery, the amount due shown on your order is collected at delivery. This includes any applicable shipping charge and appears in your order confirmation and receipt.
Tracking and delivery changes
Follow your order through your account or the Track Order page. Contact Customer Care promptly to correct your address or arrange another delivery time. Changes depend on the preparation and dispatch stage of your order.
Refusing delivery or returning to the courier
If you refuse your order at delivery or hand it back to the courier because you changed your mind or the size does not suit you, you are responsible for the standard shipping charge applicable to your address, even if delivery was free or waived as a membership gift. Standard return charges also apply under the Returns Policy. This does not apply to defective or incorrect goods or an error by DLiners, and does not limit your statutory rights.
Delivery concerns
If your order is delayed, cannot be received or arrives in an unexpected condition, contact us with your order number so we can review it and help. Returns are covered by the separate Returns Policy.